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Category Archives: legal
Responding to On-Line Complaints (Part 2)
Ok. I’ve got this deep, dark secret. Please don’t look away, I assure you most of us have this same secret, and it is safe for work. This secret is that I dream that I “win” by responding to on-line … Continue reading
Responding to On-Line Complaints (Part 1)
To start with, I don’t think anyone deserves to know my initial thoughts and responses to an on-line complaint. It’s not pretty. It’s not professional. It’s not classy. And it’s rarely safe for work. But it would feel sooo satisfying … Continue reading
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Tagged Client Communication, Compliants, Confidentiality, Feedback, Reviews
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Using Text Messaging as part of your Veterinary Practice
Let’s face it, if you’re under 40 in mind, spirit, or body, you probably dread voicemail and calls. I’d rather just get a quick text and read it when I feel I have a spare moment. Voicemail has become so … Continue reading
When does a vet need to perform a physical exam? What if another vet in my practice already performed an exam?
It’s a common question I get at Law and Ethics education seminars, from small animal vets. The idea that one veterinarian can rely upon another vet’s exam in order to create the veterinary – owner- patient relationship. Normally it’s phrased … Continue reading
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